Shipping & Returns

Where we ship

Currently the United States only. If you're ordering from outside the US, write to orders@venustare.com and we'll let you know what's possible.

How it's packaged

Every piece ships insured, in gift-ready packaging, with a signed Certificate of Authenticity naming the atelier. Larger sculpture and vessels ship crated with white-glove delivery and in-home placement.

Timing

Handling and production typically take 2–17 days, depending on the piece. Quick pieces ship fast, while made-to-order and large-scale work runs toward the longer end. Once a piece leaves our hands, transit typically adds about another week. Your curator will confirm an exact window when your order is confirmed, since nothing here is a fixed inventory checkout.

Every piece can be personalized with an engraved nameplate, and sculptures that don't already ship with one can be paired with a display base custom-fabricated by D'Argenta to Venustare's specification. Either option adds one week to processing. Large pieces where a custom base is added can take longer than that one week. We'll confirm an exact window with you before your order ships rather than promise a flat timeline across all sizes.

Taxes

Prices shown are exclusive of applicable US sales tax, which is calculated and added at checkout based on your shipping address, as required by law.

Undeliverable or refused shipments

Should a shipment be undeliverable, refused, or returned to us for a reason attributable to the customer, including an incorrect address or a missed delivery, the cost of re-shipping is the customer's responsibility and must be settled before we re-dispatch.

Returns

You have 180 days from the date of delivery to initiate a return. Returns must be pre-authorized: write to orders@venustare.com with your order number and the reason for return, and we'll issue a Return Merchandise Authorization (RMA) number and instructions. Returns received without prior authorization may not be processed.

Because each piece is produced by D'Argenta or another independent atelier, whether a reported condition is a manufacturing defect is determined by reference to that atelier's assessment, which is final and binding for the credit issued. We facilitate this assessment on your behalf but aren't the ones making the technical call.

Refund is based on the condition the piece is returned in:

• Pristine (received in the same condition as shipped, original packaging): 90% of the purchase price refunded.
• Mildly damaged (minor surface marks or superficial wear that don't affect structural integrity): 70% refunded.
• Broken (significant structural damage, fractures, or missing components): 50% refunded.

For damaged items, we strongly recommend continuous, unedited video from the moment you receive the package, showing the sealed exterior before opening, through full unboxing. If video isn't possible, timestamped photos of the sealed exterior followed by sequential unpacking photos are required. Submit documentation within 48 hours of delivery; claims without pre-opening documentation may be assessed at our discretion and may not qualify for the full credit above.

Custom-commissioned or personalized pieces, including anything with an engraved nameplate or a custom-fabricated base, aren't eligible for return unless a manufacturing defect is present at delivery, per the assessment above.

Exchanges & repairs

Exchanges follow the same 180-day window and pre-authorization process as returns. Write to orders@venustare.com with your order number and the piece you'd like instead. Shipping costs for both the returned item and its replacement are the customer's responsibility; if you'd rather not cover those, we'll treat it as a return instead. Exchange credit follows the same condition schedule at slightly better rates (100% pristine, 80% mildly damaged, 60% broken) and can only be applied toward another Venustare piece, not redeemed for cash.

Outside of returns and exchanges, repairs are honored for the life of every piece. If something needs attention down the road, contact your curator and we'll make it right.